Forward Deployed Engineer

About the Role

We're looking for a Forward Deployed Engineer to own customer success @ LiteLLM. You will work with our most important accounts, and be responsible for meeting them regularly, helping with their rollouts, and unblocking them with any feature requests/bugs they might face.

This is a customer facing role, where the customer is developers. If you enjoy solving technical problems, and helping developers see success this is a great role for you.

Responsibilities

• Own the 30 most important accounts at LiteLLM, and drive them to success

• Serve as the technical point of contact for these accounts - in charge of making sure their issues are done, communicating regularly with the customer.

• Prevent churn-risk by proactively identifying risk, improving and driving usage, and ensuring customers are renewal-ready. Your work here is critical to the company's overall success.

• Drive product roadmap, by surfacing larger technical gaps/opportunities to the product team.

What We're Looking For

• Technical depth and real familiarity with the LiteLLM product surface

• Obsessed with customers and making them successful with the product

• Obsessed with solving root causes rather than patching over problems

• Excellent customer-facing communication (clear writing, calm execution) + high responsiveness (Slack-first)

• High autonomy (you figure out your own backlog and priorities, based on customer problems)

• A strong bias toward understanding problems deeply

Why Join LiteLLM?

• Fast-paced growth environment with deep technical ownership.

• Competitive salary, health, dental, and vision benefits, 401k plan with 3.5% match.