IT Support/Operations Engineer

ABOUT BASETEN

Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F, led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to to ship AI products.

THE ROLE

We are looking for an NYC-based IT Support / Operations Engineer to join Baseten
as we continue to scale our IT team. In this role, you will play a critical part in
bringing our technical support entirely in-house to provide a seamless, high-touch
experience for all Baseten employees.

As we continue to scale, you will be the primary point of contact for day-to-day
technical issues, allowing you to have a direct impact on our team's productivity
and overall office environment. This position is ideal for a hands-on problem
solver who enjoys a mix of hardware and software troubleshooting, user lifecycle
management, and maintaining the physical IT infrastructure of a modern office.

While you will focus heavily on elevating our internal support standards, you will
also assist with systems administration and workflow automation as our company
evolves. This is a hybrid role based out of our San Francisco office, following our
standard policy of three days per week in-person to ensure our physical office
and AV systems remain high-performing and reliable.

RESPONSIBILITIES

• Serve as the escalation point for day-to-day technical support, diagnosing and
  resolving hardware and software issues across our Mac and Windows fleet

• Manage user lifecycle administration including provisioning, deprovisioning,
  and access management across all systems and services

• Own the IT onboarding experience for new employees — from laptop setup
  and account configuration to a smooth first-day experience

• Maintain and continuously improve office IT infrastructure to ensure a reliable,
  high-performing environment for all employees

• Build and maintain a knowledge base of self-serve resources to reduce ticket
  volume and empower users

• Manage IT asset procurement, inventory tracking, and vendor relationships

• Support new office buildouts and contribute to broader workplace IT planning
  as we scale

• Identify opportunities to automate workflows and eliminate inefficiencies
  across IT operations

• Adapt to the evolving needs of a fast-growing company, taking on new
  challenges as they arise

• Systems administration, including managing admin-level access, configuring
  user permissions, and performing routine maintenance across cloud-based
  services.

REQUIREMENTS

• 4+ years of experience in IT support and administration, ideally in a high-
  growth or fast-paced environment

• Strong working knowledge of Google Workspace, MDM platforms (e.g.
  Kandji), IdM/SSO solutions (e.g. Okta), and video conferencing tools

• Proven experience administering macOS at scale, with solid working
  knowledge of Windows environments

• Hands-on experience with automation tools and a track record of streamlining
  IT processes and workflows

• Excellent communication skills with a genuine passion for delivering great
  support experiences

• Strong organizational skills with the ability to manage multiple priorities in a
  fast-paced, ambiguous environment

BENEFITS

• Competitive compensation, including meaningful equity.

• 100% coverage of medical, dental, and vision insurance for employee and dependents

• Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!)

• Paid parental leave

• Fertility and family-building stipend through Carrot

• Company-facilitated 401(k)

• Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities.

At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.